Updated August 31, 2026
Book Your ESA Evaluation
Pick a time with a clinician licensed in your state. It takes about two minutes to book, and you are not charged until a clinician approves you.
Reviewed for clinical accuracy by Andrew Patel, LCSW, Licensed Clinical Social Worker. Last reviewed August 31, 2026.
- Free to book. You choose a time first. Payment comes after a clinician approves you.
- Matched on your state. The scheduler asks where you live because your letter has to be signed by someone licensed there.
- A real appointment. By phone or video, usually 20–30 minutes, with someone who can also say no.
After you book
What Happens Next
Confirmation by Email
Your appointment time, who you will be speaking with, and how to join. Check spam if it has not arrived in a few minutes.
Your Evaluation
Phone or video, 20 to 30 minutes. Come with specifics: what you have stopped doing, how long it has been going on, and what your animal does during a bad hour.
An Answer, Then Your Letter
If a clinician approves you, your letter is emailed about 15 minutes later. If they cannot, they tell you, and you are not charged for a letter.
Booking from Arkansas, California, Iowa, Louisiana or Montana?
These five states require a client–provider relationship of at least 30 days before an emotional support animal letter can be issued. You can book your intake today, but your letter follows after a day-30 visit. Nobody can lawfully issue you a same-day letter in these states. Check your state's rules →
You are charged only after approval
We may place a temporary authorization hold on your card to confirm it is valid. A hold is not a charge and is released if the clinician does not approve you. And if your landlord denies the accommodation after you submit a letter we issued, you get a full refund. Full terms →
Questions
Frequently Asked Questions
How long does the appointment take?
Usually 20 to 30 minutes, by phone or video. The clinician is assessing whether you have a condition that substantially limits a major life activity and whether an animal is clinically appropriate for it.
When am I charged?
After a clinician approves you. There may be a temporary authorization hold on your card beforehand to confirm it is valid; that is not a charge and it is released if you are not approved.
What should I have ready?
Roughly how long your symptoms have been going on, anything you have stopped doing because of them, your treatment history if you have one, and a plain description of what your animal does for you during a difficult hour. Specifics make for a much better evaluation than adjectives.
Can I reschedule?
Yes, through the link in your confirmation email. Cancelling before the evaluation begins costs nothing.
Will the clinician be licensed in my state?
Yes. The scheduler asks where you live for exactly that reason — an out-of-state signature is the single most common reason a letter gets rejected by a leasing office.
The scheduler will not load. What do I do?
Open it in a new tab using the button above. Some booking systems refuse to run inside another site’s page, and a few browser extensions block embedded frames. It is the same booking form either way.
Sources
- Fair Housing Act, 42 U.S.C. § 3604 — discrimination in the sale or rental of housing Office of the Law Revision Counsel, U.S. House of Representatives
- Office of Fair Housing and Equal Opportunity — the office that enforces the Fair Housing Act U.S. Department of Housing and Urban Development
- ADA 2010 Revised Requirements: Service Animals U.S. Department of Justice, Civil Rights Division
- The Fair Housing Act: A Legal Overview (CRS Report R48113) Congressional Research Service
- Directory of state and local fair housing agencies (FHAP partners) HUD Fair Housing Assistance Program
- File a housing discrimination complaint with HUD HUD Office of Fair Housing and Equal Opportunity
Not Sure You Qualify Yet?
The qualifying-conditions guide explains what clinicians actually assess, and there is no cost to read it first.