Updated August 31, 2026
Contact Us
Support is handled by email so there is a written record of what was said. Most messages get a reply within one business day.
Reviewed for clinical accuracy by Andrew Patel, LCSW, Licensed Clinical Social Worker. Last reviewed August 31, 2026.
Before You Write
Three questions come up constantly, and the answers are already on the site:
- How long will my letter take? About 15 minutes after clinician approval in 45 states. At least 30 days in Arkansas, California, Iowa, Louisiana and Montana. Check your state.
- My landlord rejected the letter. Send us exactly what they said. If the objection is about format or missing detail, we will have the clinician revise it at no charge. Substantive denials are covered here.
- Do I qualify? Only a clinician can answer that, after an evaluation. Here is what they assess.
Reach Us
Where to Send What
General support
Scheduling, letter delivery, revisions, anything about your evaluation.
Billing and refunds
Charges, receipts and refund requests. Include the email you booked with.
Privacy and records
Access, correction or deletion requests, and HIPAA-related questions.
Legal and press
Media enquiries, corrections to published guidance, legal notices.
Hours: Monday to Friday, 9am to 6pm Eastern. Messages sent over a weekend are answered on the next business day. Clinical appointments are scheduled separately and often run outside these hours.
What to Include
You will get a faster answer if your first message contains:
- The email address you booked with
- Your state
- What you are trying to get done, in one sentence
- If a landlord rejected something, their exact wording, pasted in
Please do not email clinical details
Do not send diagnoses, medical records or treatment history to support. Ordinary email is not a secure channel. Raise anything clinical with your clinician directly through the appointment, or ask us to arrange a secure route. More on how we handle health information on our HIPAA compliance page.
If You Are in Crisis
We are not an emergency service and we do not monitor messages around the clock. If you are in immediate danger, call 911. If you are struggling with thoughts of suicide or self-harm, the 988 Suicide & Crisis Lifeline is available 24 hours a day in the US by call or text.
Questions
Frequently Asked Questions
How fast do you reply?
Most emails get a response within one business day. Letter revision requests are usually turned around within one business day of the clinician receiving them.
Can I call you?
Support runs by email so there is a written record for both of us, which matters when the subject is housing paperwork. Your clinical appointment itself is by phone or video.
Can you talk to my landlord for me?
No, and you would not want us to. Your clinician can verify the letter and their license if a housing provider contacts them. The accommodation request itself has to come from you.
Sources
- 988 Suicide & Crisis Lifeline 988 Suicide & Crisis Lifeline
- SAMHSA National Helpline and treatment locator Substance Abuse and Mental Health Services Administration
- File a health information privacy complaint HHS Office for Civil Rights
- File a housing discrimination complaint with HUD HUD Office of Fair Housing and Equal Opportunity
- Directory of state and local fair housing agencies (FHAP partners) HUD Fair Housing Assistance Program
- State consumer protection offices USA.gov
Ready to Start Instead?
The screening questionnaire takes about five minutes and tells you your state’s timeline before you pay anything.