Updated August 31, 2026
Pricing
Paid once. No subscription, no renewal auto-charge, and nothing sold to you afterwards that does not exist.
Reviewed for clinical accuracy by Andrew Patel, LCSW, Licensed Clinical Social Worker. Last reviewed August 31, 2026.
What you are paying for
A clinical evaluation with a licensed professional in your state, and — if they approve you — a signed letter. If the clinician cannot approve you, you are not charged for the letter.
ESA Letter
- Signed by a clinician licensed in your state
- Covers up to 2 emotional support animals
- Formatted for landlords, property managers and HOAs
- Free rewrite if your landlord asks for a different format
ESA Letter · 3+ Animals
- Every animal named on one letter
- Signed by a clinician licensed in your state
- Useful when a building caps the number of pets
- Free rewrite if your landlord asks for a different format
PSD Letter
- Confirms a disability and a need for task-trained work
- Useful for housing, employers and school disability offices
- Covers up to 2 dogs
- Not an ADA certificate — see below
PSD Letter · Up to 3 Dogs
- Every dog named on one letter
- Confirms a disability and a need for task-trained work
- Covers up to 3 dogs
- Not an ADA certificate — see below
The PSD letter, described accurately
A psychiatric service dog letter is documentation from a licensed clinician confirming that you have a disability and that a dog trained to perform tasks for it is part of your treatment. It is genuinely useful — for a housing accommodation request, for an employer, for a university disability services office, and as part of a record if anything is ever disputed.
What it is not
It is not an ADA certificate and it does not create public access rights. Under the ADA, a service animal is a dog individually trained to do work or perform tasks for a person's disability. That status comes from the training, not from paperwork. Businesses are permitted to ask only two questions — whether the dog is a service animal required because of a disability, and what work or task it has been trained to perform — and they are not permitted to require documentation, ID cards or proof of certification.
Anyone selling you "ADA registration" or a certificate that grants access is selling a novelty. We will not, and we would rather tell you now than have you find out at a restaurant door.
The reason the PSD letter matters more in 2026 than it did in 2025: HUD's new enforcement standard turns on training. A dog that performs trained disability-related tasks meets the standard HUD now applies. An untrained emotional support animal does not, at least for federal enforcement purposes. Full comparison →
When you are charged, and the landlord-denial guarantee
You pay only after a clinician approves you
We may place a temporary authorization hold on your card before your evaluation to confirm it is valid. A hold is not a charge, no money leaves your account, and it is released if the clinician does not approve you.
100% refund if your landlord denies your ESA
If your housing provider refuses the accommodation after you submit a letter we issued, we refund what you paid in full. Send us the denial in writing along with the request you submitted, within 90 days. We will usually offer a free revision first, since most denials are about formatting — but the refund is yours either way. Full terms →
Taking the refund does not affect your rights. A landlord who denies an accommodation for an unlawful reason is still in the wrong, and our refund is a commercial promise rather than a comment on your letter or your case.
What is not included in the price
- Training. We do not train dogs. A PSD letter documents the clinical need; the task training is separate, and you can do it yourself or with a trainer.
- Registrations, certificates, ID cards or vests. We do not sell them at any price because they have no legal effect.
- Legal representation. We are not a law firm.
Renewals
There is no federal expiration date, but most landlords treat a letter over twelve months old as stale, and Iowa requires annual renewal by statute. A renewal evaluation is charged at the same one-time rate. There is no auto-renewal on your card.
Questions
Frequently Asked Questions
Why is the ESA letter $129 when other sites advertise less?
Cheaper offers usually mean a shorter evaluation, or none. The price reflects a licensed clinician’s time. If you already have a therapist, ask them first — that route is free and often better.
Do I pay before or after the evaluation?
You are not charged for a letter that is not issued. If the clinician cannot approve you, you do not pay for it.
Is there a subscription?
No. One payment. No stored auto-renewal.
What if my landlord rejects the letter?
You can claim a 100% refund under our landlord-denial guarantee, or take a free revision if the objection is about format or a missing detail. Either way, your rights after a denial are separate and are covered here.
Do you charge my card before approval?
No. There may be a temporary authorization hold to confirm the card is valid, which is released if you are not approved. The charge itself happens only after a clinician approves you.
Sources
- Federal Trade Commission — consumer protection and advertising rules Federal Trade Commission
- Report a scam or a deceptive business practice Federal Trade Commission
- State consumer protection offices USA.gov
- ADA 2010 Revised Requirements: Service Animals U.S. Department of Justice, Civil Rights Division
- Frequently Asked Questions about Service Animals and the ADA U.S. Department of Justice
- Office of Fair Housing and Equal Opportunity — the office that enforces the Fair Housing Act U.S. Department of Housing and Urban Development
Find Out Where You Stand in About Ten Minutes
Answer a short screening questionnaire, talk to a clinician licensed in your state, and get a real answer either way.