Free screening
A short questionnaire tells you whether an emotional support animal is likely to be appropriate, and shows Illinois's timeline before you commit.
About 33.6% of households in Aurora rent their home, 3rd of Illinois's five largest cities by renter share. With a median gross rent of $1,596 a month, the right building is hard enough to find without a pet policy ruling it out.
Last reviewed August 31, 2026 · Reviewed by Andrew Patel, LCSW
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A legitimate ESA letter is one page from an Illinois-licensed mental health professional. It is not a certificate, a registration or an ID card, and in Aurora it is used for one thing: asking a housing provider for an exception to its pet policy.
Illinois has no statutory waiting period, so an Illinois-licensed therapist can evaluate you and, if you qualify, your letter typically arrives by email about 15 minutes after approval. You talk with a therapist, by phone or video, about how your condition affects daily life and what your animal does for you. They decide; you do not buy an outcome.
Illinois protects assistance animals in its own law, so HUD's May 2026 enforcement change matters less here than in most states. Aurora adds its own layer: Aurora Code of Ordinances ch. 22.
Second-largest in Illinois · July 2025 Census estimate
3rd of Illinois's five largest cities · ACS 2020–2024
Per month, all rentals · ACS 2020–2024
Illinois sets no relationship period
33.6% of Aurora households rent, 3rd of Illinois's five largest cities by renter share. Median gross rent is $1,596 a month — 2nd-highest median rent of Illinois's five largest cities, against $1,440 in Chicago.
Pet rules in Aurora leases usually arrive as a clause you sign without negotiating. A reasonable accommodation request is the one route that asks the landlord to treat your assistance animal differently from a pet.
Aurora sits in Kane County, DuPage County, Will County and Kendall County. Because the city spans more than one county, check which county your building is in if you ever need a county-level agency.
Student renters near Aurora University should know that campus housing runs its own accommodation process with its own deadlines. How college housing handles ESAs →
Figures: Census Bureau, July 2025 Census estimate and American Community Survey 2020–2024 five-year estimates.
Aurora's renter share is 3.2 points below the 36.8% average for these five cities. Median rent ranges from $985 in Rockford to $1,885 in Naperville, a gap of $900 a month.
| City | Residents | Renter households | Median gross rent |
|---|---|---|---|
| Chicago | 2,731,585 | 54% | $1,440 |
| Aurora | 181,505 | 33.6% | $1,596 |
| Naperville | 153,114 | 25.2% | $1,885 |
| Joliet | 152,241 | 26.3% | $1,276 |
| Rockford | 147,384 | 45.1% | $985 |
Population: Census Bureau, July 2025 estimates. Renter share and rent: American Community Survey 2020–2024.
Local, state and federal rules stack on top of each other here. Each can add protection; none can take away what another gives you.
Aurora Code of Ordinances ch. 22 — Aurora's Human Rights Ordinance bans housing discrimination based on physical or mental disability, and complaints go to the Human Relations Commission within 180 days.
775 ILCS 5/3-104 — Illinois Human Rights Act — housing accommodation duty. Complaints: Illinois Department of Human Rights.
The Fair Housing Act still requires landlords to consider accommodation requests. Since May 22, 2026, HUD itself pursues complaints only for individually trained animals; your private right to sue is unchanged. What changed →
More on Illinois: Illinois ESA letter guide · Illinois ESA laws
Qualifying is about function, not a label. If a condition makes sleep, work, study or relationships genuinely harder and your animal helps, an evaluation is worth having. Frequent examples:
Three steps. You are not charged for a letter unless the therapist approves you.
A short questionnaire tells you whether an emotional support animal is likely to be appropriate, and shows Illinois's timeline before you commit.
A professional licensed in Illinois meets you by phone or video. It is a clinical conversation, not a form.
Once approved you receive the letter by email, usually about 15 minutes later, written for housing use and ready to send with your accommodation request.
Your letter confirms a need without naming a diagnosis, and your clinical information is handled under HIPAA.
Our guidance reflects HUD's May 2026 change and Illinois's own rules, so you are not working from outdated advice.
We do not sell certificates, vests or ID cards, because they carry no legal weight and can weaken your request.
$129 for up to two animals. No subscription, no renewal auto-charge, no add-on "registration."
Put it in writing. Two or three sentences are enough, plus your letter; a landlord's own "ESA form" is optional, not a requirement.
If the landlord asks follow-up questions, answer about the need, not the diagnosis. Your records stay private.
Dates, emails, the lease clause and any reply. If this turns into a complaint, the record is the case.
Ask for the reason in writing, then contact City of Aurora Human Relations Commission or Illinois Department of Human Rights. A HUD complaint has a one-year window.
Template and walkthrough: writing a reasonable accommodation request →
A strong IL letter is short and specific. Here is what it needs.
Out-of-state signatures are the most common reason letters fail.
Managers check it against the Illinois licensing board.
That you have a disability and the animal helps with it — never the diagnosis.
Most landlords treat a letter older than 12 months as stale.
A purchased certificate undermines an otherwise good letter.
If your dog is individually trained to perform tasks for a psychiatric disability — interrupting a panic attack, deep pressure, waking you from a nightmare — a psychiatric service dog letter may fit better. After May 2026, trained animals are also where federal housing enforcement is focused.
Pricing
The same flat price as everywhere in Illinois. No subscription, and no charge for a letter unless an Illinois-licensed therapist approves you.
About the PSD letter: it is documentation from a licensed therapist, not a certificate or an ID. Under the ADA, public access comes from your dog being individually trained to do work or tasks for your disability. Businesses are allowed to ask only two questions and are not allowed to require paperwork. Nobody can sell you access rights — anyone who says otherwise is selling a novelty.
You are charged only after a therapist approves you. We may place a temporary authorization hold on your card beforehand to confirm it is valid; a hold is not a charge and is released if you are not approved.
100% refund if your landlord denies your ESA. If your housing provider refuses the accommodation after you submit a letter we issued, we refund what you paid in full. Full terms, including what a claim needs, on our refund policy page.
Questions
Yes. Aurora follows Illinois and federal fair housing law, and both recognize a letter from a licensed therapist as support for an accommodation request. What it will not do is work in stores, on planes or as a registration.
Aurora also has its own ordinance (Aurora Code of Ordinances ch. 22), which adds a local layer.
Illinois has no statutory waiting period, so an Illinois-licensed therapist can evaluate you and, if you qualify, your letter typically arrives by email about 15 minutes after approval.
Illinois law addresses assistance animals independently of HUD, so ask in writing for fees to be waived and cite the state rule if you are charged. Damage is always chargeable. How fees work now →
$129 for up to two animals and $199 for three or more, paid once. A psychiatric service dog letter is $149. You are not charged for a letter unless the therapist approves you.
Campus housing at schools like Aurora University is generally covered by the Fair Housing Act, but colleges run their own disability-services process with early deadlines. ESAs in college housing →
Yes. You can make an accommodation request during the application as well as after you move in. Send it in writing with your letter, and keep a copy of what you sent and when.
No. Public access belongs to trained service animals under the ADA. A Aurora business may decline an emotional support animal, and an ESA letter does not change that.
No — not in Illinois and not nationally. Registrations, ID cards and vests are products, not legal documents, and attaching one to your request can make it look weaker. Why registries are not documents →
A real evaluation with an Illinois-licensed therapist. $129 flat for up to two animals, and you pay only if you are approved.