Free screening
Answer a few questions about your situation. It is free, it takes a couple of minutes, and it tells you up front whether Florida has a waiting period.
Orlando in Orange County is home to about 333,888 people, the fourth-largest population in Florida. 60.5% of households rent, and median gross rent sits at $1,747 — 2nd-highest median rent of Florida's five largest cities.
Last reviewed August 31, 2026 · Reviewed by Andrew Patel, LCSW
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Think of an ESA letter as evidence, not permission. It is a licensed therapist's written confirmation that you have a disability-related need for your animal, and Orlando renters use it to ask a landlord to set aside a pet rule as an accommodation.
Florida has no statutory waiting period, so a Florida-licensed therapist can evaluate you and, if you qualify, your letter typically arrives by email about 15 minutes after approval. The evaluation is a real appointment by phone or video, and the therapist can say no. That is what makes the letter hold up when a property manager checks it.
Florida protects assistance animals in its own law, so HUD's May 2026 enforcement change matters less here than in most states.
Fourth-largest in Florida · July 2025 Census estimate
2nd of Florida's five largest cities · ACS 2020–2024
Per month, all rentals · ACS 2020–2024
Florida sets no relationship period
60.5% of Orlando households rent, 2nd of Florida's five largest cities by renter share. Median gross rent is $1,747 a month — 2nd-highest median rent of Florida's five largest cities, against $1,465 in Jacksonville.
For an Orlando renter with an assistance animal, the practical problem is rarely the law — it is the listing that says "no pets" or "cats only, under 25 lbs." An accommodation request is how you ask for that rule to be set aside.
Orlando sits in Orange County. County-run housing programs and courts for Orlando renters are in Orange County.
Student renters near University of Central Florida (Downtown Campus) and Valencia College (Downtown Campus) should know that campus housing runs its own accommodation process with its own deadlines. How college housing handles ESAs →
Figures: Census Bureau, July 2025 Census estimate and American Community Survey 2020–2024 five-year estimates.
Orlando's renter share is 8.7 points above the 51.8% average for these five cities. Median rent ranges from $1,465 in Jacksonville to $1,758 in Miami, a gap of $293 a month.
| City | Residents | Renter households | Median gross rent |
|---|---|---|---|
| Jacksonville | 1,017,689 | 42.4% | $1,465 |
| Miami | 489,812 | 69.2% | $1,758 |
| Tampa | 413,554 | 49.7% | $1,701 |
| Orlando | 333,888 | 60.5% | $1,747 |
| St. Petersburg | 264,033 | 37.2% | $1,663 |
Population: Census Bureau, July 2025 estimates. Renter share and rent: American Community Survey 2020–2024.
Therapists do not work from a list of approved diagnoses. They look at how a condition affects your daily life and whether the animal eases it. Common examples among Orlando clients:
Local, state and federal rules stack on top of each other here. Each can add protection; none can take away what another gives you.
Our review did not confirm a Orlando or county fair housing ordinance covering disability, so this page relies on Florida and federal law. If one applies to your building, it can only add protection.
Fla. Stat. § 760.27 — Florida ESA housing statute — sets what a landlord may ask for. Complaints: Florida Commission on Human Relations.
The Fair Housing Act still requires landlords to consider accommodation requests. Since May 22, 2026, HUD itself pursues complaints only for individually trained animals; your private right to sue is unchanged. What changed →
More on Florida: Florida ESA letter guide · Florida ESA laws
Three steps. You are not charged for a letter unless the therapist approves you.
Answer a few questions about your situation. It is free, it takes a couple of minutes, and it tells you up front whether Florida has a waiting period.
A professional licensed in Florida meets you by phone or video. It is a clinical conversation, not a form.
Once approved you receive the letter by email, usually about 15 minutes later, written for housing use and ready to send with your accommodation request.
Most letters reach your inbox about 15 minutes after the therapist approves you.
A card hold confirms the booking. You are charged for a letter only when the therapist issues one.
A live appointment with someone who can decline. That is the difference between a letter and a purchased certificate.
Every letter is signed by a therapist licensed where you live, with the license number on the page for your landlord to check.
Say you have a disability, that you are asking for an accommodation to the pet policy, and attach your letter. No special form is required.
A landlord may verify the need. They are not entitled to your diagnosis or medical records.
Note when you sent the request and how they responded. Silence for weeks is itself worth recording.
Ask for the reason in writing, then contact Florida Commission on Human Relations. A HUD complaint has a one-year window.
Template and walkthrough: writing a reasonable accommodation request →
These are the things an Orlando leasing office checks first. Miss one and the request stalls.
Out-of-state signatures are the most common reason letters fail.
Managers check it against the Florida licensing board.
That you have a disability and the animal helps with it — never the diagnosis.
Most landlords treat a letter older than 12 months as stale.
A purchased certificate undermines an otherwise good letter.
A psychiatric service dog is trained to do specific work, such as grounding you during a flashback or guiding you out of a crowd. If that describes your dog, a PSD letter records those tasks, and trained animals are what HUD still enforces for after May 2026.
Pricing
The same flat price as everywhere in Florida. No subscription, and no charge for a letter unless a Florida-licensed therapist approves you.
About the PSD letter: it is documentation from a licensed therapist, not a certificate or an ID. Under the ADA, public access comes from your dog being individually trained to do work or tasks for your disability. Businesses are allowed to ask only two questions and are not allowed to require paperwork. Nobody can sell you access rights — anyone who says otherwise is selling a novelty.
You are charged only after a therapist approves you. We may place a temporary authorization hold on your card beforehand to confirm it is valid; a hold is not a charge and is released if you are not approved.
100% refund if your landlord denies your ESA. If your housing provider refuses the accommodation after you submit a letter we issued, we refund what you paid in full. Full terms, including what a claim needs, on our refund policy page.
Questions
Yes. Orlando follows Florida and federal fair housing law, and both recognize a letter from a licensed therapist as support for an accommodation request. What it will not do is work in stores, on planes or as a registration.
Florida has no statutory waiting period, so a Florida-licensed therapist can evaluate you and, if you qualify, your letter typically arrives by email about 15 minutes after approval.
Florida law addresses assistance animals independently of HUD, so ask in writing for fees to be waived and cite the state rule if you are charged. Damage is always chargeable. How fees work now →
No — not in Florida and not nationally. Registrations, ID cards and vests are products, not legal documents, and attaching one to your request can make it look weaker. Why registries are not documents →
There is no fixed legal expiry, but most Orlando property managers treat a letter older than 12 months as out of date, especially at lease renewal. Renewing an ESA letter →
Yes. You can make an accommodation request during the application as well as after you move in. Send it in writing with your letter, and keep a copy of what you sent and when.
No. Public access belongs to trained service animals under the ADA. A Orlando business may decline an emotional support animal, and an ESA letter does not change that.
Statewide: Florida Commission on Human Relations. Federally: a HUD complaint within one year, or a private Fair Housing Act claim within two.
A real evaluation with a Florida-licensed therapist. $129 flat for up to two animals, and you pay only if you are approved.