Free screening
A short questionnaire tells you whether an emotional support animal is likely to be appropriate, and shows Arkansas's timeline before you commit.
Jonesboro in Craighead County is home to about 83,296 people, the fifth-largest population in Arkansas. 45.7% of households rent, and median gross rent sits at $956 — 4th-highest median rent of Arkansas's five largest cities.
Last reviewed August 31, 2026 · Reviewed by Andrew Patel, LCSW
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An emotional support animal letter is documentation from a licensed mental health professional that you have a disability and that your animal helps with it. In Jonesboro it does the same job as anywhere in Arkansas: it supports a reasonable accommodation request when a lease says no pets, limits breeds or caps weight.
Arkansas requires a client–provider relationship of at least 30 days before an ESA letter can issue, so plan on two appointments about a month apart. You talk with a therapist, by phone or video, about how your condition affects daily life and what your animal does for you. They decide; you do not buy an outcome.
Arkansas has its own fair housing law, but how its agency treats untrained emotional support animals after HUD's May 2026 change is still settling, so documentation quality matters more than it used to.
Fifth-largest in Arkansas · July 2025 Census estimate
5th of Arkansas's five largest cities · ACS 2020–2024
Per month, all rentals · ACS 2020–2024
Required by Arkansas law before a letter can issue
45.7% of Jonesboro households rent, the lowest renter share among Arkansas's five largest cities. Median gross rent is $956 a month — 4th-highest median rent of Arkansas's five largest cities, against $1,106 in Little Rock.
Those two numbers explain why pet policies come up so often here. When most of your choices are rentals and each listing competes on price, a no-pet clause, a breed list or a monthly pet charge can take a building off the table.
Jonesboro sits in Craighead County. County-run housing programs and courts for Jonesboro renters are in Craighead County.
Student renters near Arkansas State University should know that campus housing runs its own accommodation process with its own deadlines. How college housing handles ESAs →
Figures: Census Bureau, July 2025 Census estimate and American Community Survey 2020–2024 five-year estimates.
Jonesboro's renter share is 3 points below the 48.7% average for these five cities. Median rent ranges from $884 in Fort Smith to $1,106 in Little Rock, a gap of $222 a month.
| City | Residents | Renter households | Median gross rent |
|---|---|---|---|
| Little Rock | 206,427 | 46.5% | $1,106 |
| Fayetteville | 106,623 | 58.2% | $1,065 |
| Fort Smith | 90,855 | 46.6% | $884 |
| Springdale | 90,685 | 46.6% | $1,071 |
| Jonesboro | 83,296 | 45.7% | $956 |
Population: Census Bureau, July 2025 estimates. Renter share and rent: American Community Survey 2020–2024.
Your rights in Jonesboro come from up to three sources. Here is what each one does now.
Our review did not confirm a Jonesboro or county fair housing ordinance covering disability, so this page relies on Arkansas and federal law. If one applies to your building, it can only add protection.
Act 1013 of 2021 (HB 1420) — Requires an established provider relationship before an ESA letter can issue. Complaints: Arkansas Fair Housing Commission. 30-day relationship required before a letter can issue.
The Fair Housing Act still requires landlords to consider accommodation requests. Since May 22, 2026, HUD itself pursues complaints only for individually trained animals; your private right to sue is unchanged. What changed →
More on Arkansas: Arkansas ESA letter guide · Arkansas ESA laws
Therapists do not work from a list of approved diagnoses. They look at how a condition affects your daily life and whether the animal eases it. Common examples among Jonesboro clients:
Three steps. You are not charged for a letter unless the therapist approves you.
A short questionnaire tells you whether an emotional support animal is likely to be appropriate, and shows Arkansas's timeline before you commit.
You speak with an Arkansas-licensed therapist about your symptoms and what your animal does for you; Arkansas law then requires a follow-up at least 30 days later.
Once approved you receive the letter by email, written for housing use and ready to send with your accommodation request.
$129 for up to two animals. No subscription, no renewal auto-charge, no add-on "registration."
We do not sell certificates, vests or ID cards, because they carry no legal weight and can weaken your request.
Our guidance reflects HUD's May 2026 change and Arkansas's own rules, so you are not working from outdated advice.
Your letter confirms a need without naming a diagnosis, and your clinical information is handled under HIPAA.
Email or hand your landlord a short request: you have a disability-related need for your animal and are asking for an exception to the pet rule. Attach the letter.
If the landlord asks follow-up questions, answer about the need, not the diagnosis. Your records stay private.
Note when you sent the request and how they responded. Silence for weeks is itself worth recording.
Ask for the reason in writing, then contact Legal Aid of Arkansas - Fair Housing Project or Arkansas Fair Housing Commission. A HUD complaint has a one-year window.
Template and walkthrough: writing a reasonable accommodation request →
Jonesboro property managers see a lot of ESA paperwork. A letter missing any of these is easy to reject.
Out-of-state signatures are the most common reason letters fail.
Managers check it against the Arkansas licensing board.
That you have a disability and the animal helps with it — never the diagnosis.
Most landlords treat a letter older than 12 months as stale.
A purchased certificate undermines an otherwise good letter.
A psychiatric service dog is trained to do specific work, such as grounding you during a flashback or guiding you out of a crowd. If that describes your dog, a PSD letter records those tasks, and trained animals are what HUD still enforces for after May 2026.
Pricing
The same flat price as everywhere in Arkansas. No subscription, and no charge for a letter unless an Arkansas-licensed therapist approves you.
About the PSD letter: it is documentation from a licensed therapist, not a certificate or an ID. Under the ADA, public access comes from your dog being individually trained to do work or tasks for your disability. Businesses are allowed to ask only two questions and are not allowed to require paperwork. Nobody can sell you access rights — anyone who says otherwise is selling a novelty.
You are charged only after a therapist approves you. We may place a temporary authorization hold on your card beforehand to confirm it is valid; a hold is not a charge and is released if you are not approved.
100% refund if your landlord denies your ESA. If your housing provider refuses the accommodation after you submit a letter we issued, we refund what you paid in full. Full terms, including what a claim needs, on our refund policy page.
Questions
It is, as long as an Arkansas-licensed therapist wrote it after actually evaluating you. Jonesboro landlords can verify the license number, and that check is where online-certificate letters fail.
Arkansas requires a client–provider relationship of at least 30 days before an ESA letter can issue, so plan on two appointments about a month apart.
Since HUD's May 2026 change, a fee waiver for an untrained emotional support animal is no longer automatic federally. Ask for it in writing; whether it is required now depends on Arkansas law and your landlord. Damage is always chargeable. How fees work now →
Campus housing at schools like Arkansas State University is generally covered by the Fair Housing Act, but colleges run their own disability-services process with early deadlines. ESAs in college housing →
$129 for up to two animals and $199 for three or more, paid once. A psychiatric service dog letter is $149. You are not charged for a letter unless the therapist approves you.
There is no fixed legal expiry, but most Jonesboro property managers treat a letter older than 12 months as out of date, especially at lease renewal. Renewing an ESA letter →
No — not in Arkansas and not nationally. Registrations, ID cards and vests are products, not legal documents, and attaching one to your request can make it look weaker. Why registries are not documents →
No. Public access belongs to trained service animals under the ADA. A Jonesboro business may decline an emotional support animal, and an ESA letter does not change that.
A real evaluation with an Arkansas-licensed therapist. $129 flat for up to two animals, and you pay only if you are approved.